Customer Success & Service
Insights for customer success and service teams using HubSpot. Covers ticketing, knowledge bases, feedback and NPS, SLAs, and playbooks so you can scale support and improve retention with Service Hub.
Bridging the CC Gap: Why HubSpot's Customer Portal Needs Smarter Ticket Collaboration
Explore a critical HubSpot Community discussion on the Customer Portal's CC feature gap. Learn why improved ticket collaboration is vital for e-commerce and RevOps, and how to advocate for product enhancements.
HubSpot Help Desk Board Views: Customization Limits & What It Means for Your Service Team
Dive into a recent HubSpot Community discussion on Help Desk board view card customization limitations, especially for custom properties like Due Date. Learn what's missing and how it impacts service teams and your ability to sell on HubSpot effectively.
Streamlining Your HubSpot Access: One Account, One Email for E-commerce Success
Discover how to simplify your HubSpot user access by consolidating multiple email logins into one, ensuring clean data and efficient operations for your e-commerce business. Learn best practices for user management.
Beyond the Hype: Real-World AI in HubSpot Support for E-commerce
Explore how HubSpot's AI capabilities—from sentiment analysis to ticket automation—perform in practice for e-commerce customer support, comparing it to other platforms.
HubSpot Contract Renewal Shocks: Navigating Unused Seats & Billing Disputes
Unexpected HubSpot auto-renewals for unused seats can hit hard. Learn from a real community discussion how to proactively manage your HubSpot contracts, prevent billing issues, and what to do if you face a dispute.
Locked Out? How to Reset HubSpot 2FA After Losing Google Authenticator
Lost your Google Authenticator for HubSpot? Learn how to reset your 2FA, troubleshoot common errors, and secure your account with expert tips from the ESHOPMAN team.
HubSpot Internal Email Notifications: Taming the Duplicate Subject Line Headache
Frustrated by duplicate subject lines in HubSpot internal email notifications? Discover why this happens, the community's take, and how to push for a fix with ESHOPMAN.
HubSpot Help Desk Access: Decoding Service Seats vs. Core Seats
Unravel the confusion around HubSpot Help Desk access. Learn why Core Seats aren't enough and how Service Seats, permissions, and Service Hub subscriptions intertwine for your RevOps and marketing teams.
Solving the Outlook-HubSpot Tracking Blink: A Community Deep Dive
Frustrated by Outlook blinking and HubSpot tracking disabling itself? Dive into a real HubSpot Community discussion for expert insights and troubleshooting tips to get your sales emails tracked seamlessly.
Unlock Survey Insights: How to Segment and Sort Customer Feedback in HubSpot
Learn how to effectively sort and segment survey feedback in HubSpot to gain actionable insights and improve your customer experience.
Unlock Insights: Analyzing Your HubSpot Service Tickets for Better Customer Service
Learn how to analyze your HubSpot service tickets to identify trends, improve customer service, and optimize resource allocation. Discover tips and tools for effective ticket analysis.
Can't Disconnect Your Domain After Cancelling HubSpot? Here's What To Do
Learn how to disconnect your domain from a cancelled HubSpot account. Get expert advice and troubleshooting steps to resolve domain connection issues.